Walmart Canceled Mispriced Item Orders

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So Wednesday shoppers at Walmart.com got what they thought were deals of a lifetime. A glitch on the stores website led to discounts of hundreds of dollars. On Wednesday night, Walmart said it resolved an issue that was causing an online frenzy among shoppers. An apparent glitch on the company’s website that morning led to $8.85 listings for items that included computer monitors and projectors.

When asked if Walmart is obligated to fulfill a completed credit card transaction, a spokesman for the retailer pointed to its terms of use, which states: “We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.”

The company said it is notifying customers who ordered items with the “wide discrepancy in pricing” that their orders were canceled and they will be given a refund. The company told customers it will send them within five business days a $10 e-gift card for Walmart stores and Walmart.com.

But customers expressed outrage on Walmart’s Facebook page.
“I will gladly pay an extra dollar or 2 for something to avoid stepping foot or spending a dime in your stores,” one Facebook user wrote. “Including SAMs. Membership cancelled.”
Another said, “I’ve had it with Wal-mart. I haven’t heard anything about $10 gift cards and have been searching all morning for a phone number to call and of course they don’t have a phone # you can call you can send an email that they can send an automated response to. I will take all of my business somewhere else if you do not honor my order confirmation!!!”

As for now, Walmart is standing by their decision, which is, as they will point out over and over again, there right as a company .

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